Refund Policy

You can request a full refund within 14 days of purchase if any of the following apply:

• You have not activated the license on a device, or have used the paid features only minimally.
• The software has a defect that prevents normal use and we cannot resolve it for you in a reasonable time.
• You were charged in error or charged more than the advertised price.
• You purchased by mistake (e.g. a duplicate order) and have not substantially used the license.

Remember: the core apps are free and open source, so you can evaluate Blitz DAW and CloseCrab before buying a paid tier.

1. Email support@blitzball.lol from the address used for the purchase.
2. Include your order number (or payment receipt) and the reason for the refund.
3. If it's a technical issue, briefly describe the problem so we can try to help first.

We aim to reply within 2 business days.

Once approved, refunds are issued to your original payment method through our payment provider. It typically takes 5–10 business days for the funds to appear, depending on your bank or payment method. On refund, the associated license key is deactivated and may no longer be used.

You can cancel a subscription at any time; cancellation stops future renewals and you keep access until the end of the current paid period. We do not generally refund the current period once it has started, except where required by law or where you cancel within the 14-day window above and have not substantially used that period. Renewal charges are not refundable after the new period begins, but you can cancel to prevent the next renewal.

Refunds are generally not available when:

• The 14-day window has passed (unless the law in your country provides otherwise).
• The license has been fully used, shared or transferred, or you've downloaded substantial paid content packs.
• The request results from a change of mind after extended use.
• There is evidence of fraud, abuse or chargeback abuse.
• The product is the free, open-source core (nothing was paid).

This policy is in addition to, and does not limit, any non-waivable consumer rights you have under the law of your country (for example mandatory withdrawal or refund rights). Where local law gives you stronger rights, those apply.

Need help with a refund or have a question? Email support@blitzball.lol and we'll take care of you.